Prints Shipping & Returns Policy

Environmental Policy

We work with a fully end-to-end carbon neutral printing partner, so all prints and framed artworks (and their delivery) are certified carbon neutral.

All papers and wood-based materials are sourced from Forestry Stewardship Council certified sustainable sources. Packaging materials have been carefully selected to reduce the impact on the environment while ensuring your artwork arrives in perfect condition. Plastics are kept to a minimum, and all packaging materials are sustainably sourced, using a mixture of recycled, recyclable, or biodegradable materials.

Shipping

We provide free global shipping for all prints to almost every country in the world. Should your address not be accepted at checkout, please contact us and we will try to find a solution.

Orders are dispatched within 3-5 business days and typically arrive within:

1-2 weeks for the UK or Europe
2-3 weeks for North America
Up to 4 weeks for other destinations

You will receive a tracking number via email upon dispatch. All shipments are made using the most efficient and cost-effective shipping route, via Royal Mail, DHL, TNT, or UPS.

Returns on Damaged or Lost Artwork

In the unlikely event of receiving a damaged artwork, please contact us within 48 hours with pictures of the damage. Once confirmed, we will endeavor to replace the edition free of cost.

If we are unable to replace the edition, we will arrange a refund upon receiving the returned damaged artwork and corresponding Certificate of Authenticity (where applicable).

Customs

Customers may be required to pay customs clearance fees as mandated by their port of delivery.

Original Art Refund Policy

We have a 5-day return policy, meaning you have 5 days after receiving your item to request a return.

To be eligible, your item must be in the same condition you received it, in its original packaging, and with a receipt or proof of purchase.

To start a return, contact us at tashina@tashinamariestudios.com. If accepted, we will provide a return shipping label and instructions for sending your package. Items sent without prior authorization will not be accepted.

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is damaged or incorrect, so we can evaluate and resolve the issue.

Refunds

You will be notified once we have received and inspected your return. Refunds will be issued automatically to your original payment method. Processing time may vary depending on your bank or credit card company.

Shipping Costs

You are responsible for return shipping costs unless the item was defective or not what you ordered, in which case we cover shipping.

OVERVIEW

This website is operated by Tashina Marie Studios. Throughout this site, the terms “we,” “us,” and “our” refer to Tashina Marie Studios. By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following Terms of Service (“Terms”), including all policies referenced herein.

These Terms apply to all users of the site, including browsers, customers, merchants, and contributors of content. By accessing the site, you agree to these Terms. If you do not agree, you may not access or use our site or services.

Our online store is hosted on Wix, which provides the e-commerce platform that allows us to sell products and services.

SECTION 1 – ONLINE STORE TERMS

By agreeing to these Terms, you confirm that you are at least the age of majority in your state or province of residence or have consent to use the site if underage.

You may not use our products for illegal or unauthorized purposes. You must not transmit any viruses, worms, or malicious code. Breach of these Terms may result in immediate termination of your services.

SECTION 2 – GENERAL CONDITIONS

We reserve the right to refuse service to anyone. You agree not to reproduce, duplicate, copy, sell, resell, or exploit any part of the Service without express written permission. Headings are for convenience only and do not affect these Terms.

SECTION 3 – ACCURACY, COMPLETENESS, AND TIMELINESS OF INFORMATION

We are not responsible if site information is inaccurate, incomplete, or outdated. Historical content is provided for reference only. You are responsible for monitoring changes to our site.

SECTION 4 – MODIFICATIONS TO SERVICE AND PRICES

Prices and services are subject to change without notice. We are not liable for modifications, price changes, or discontinuation of the Service.

SECTION 5 – PRODUCTS OR SERVICES

Products may be limited in quantity and subject to return/exchange per our Return Policy. Colors may vary depending on your monitor. We may limit sales by person, region, or jurisdiction. Product descriptions and pricing are subject to change without notice.

SECTION 6 – ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse or cancel orders. You agree to provide accurate and up-to-date account and billing information and to promptly update any changes.

SECTION 7 – OPTIONAL TOOLS

We may provide access to third-party tools “as is.” Use is at your own risk, and third-party terms apply.

SECTION 8 – THIRD-PARTY LINKS

Our Service may include third-party content. We are not responsible for third-party websites or products. Review third-party policies before engaging in transactions.

SECTION 9 – USER COMMENTS, FEEDBACK, AND OTHER SUBMISSIONS

By submitting comments or creative ideas, you grant us a royalty-free, worldwide license to use them. You are responsible for the content of your submissions.

SECTION 10 – PERSONAL INFORMATION

Your submission of personal information is governed by our Privacy Policy.

SECTION 11 – ERRORS, INACCURACIES, AND OMISSIONS

We reserve the right to correct errors and update information. We are not obligated to update any information except as required by law.

SECTION 12 – PROHIBITED USES

You may not use the site for unlawful purposes, harassment, transmitting malicious code, collecting personal information, or other prohibited activities.

SECTION 13 – DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

All services and products are provided “as is.” We do not guarantee uninterrupted or error-free use. Liability is limited to the maximum extent permitted by law.

SECTION 14 – INDEMNIFICATION

You agree to indemnify and hold harmless Tashina Marie Studios, its affiliates, officers, and employees from any claims arising from your breach of these Terms or violation of law.

SECTION 15 – SEVERABILITY

If any provision is found unenforceable, it will be severed without affecting the rest of the Terms.

SECTION 16 – TERMINATION

Either party may terminate these Terms at any time. Obligations incurred prior to termination survive termination.

SECTION 17 – ENTIRE AGREEMENT

These Terms constitute the entire agreement and supersede any prior agreements.

SECTION 18 – GOVERNING LAW

These Terms are governed by the laws of the United States.

SECTION 19 – CHANGES TO TERMS OF SERVICE

We may update these Terms at any time. Continued use of the website constitutes acceptance of changes.

SECTION 20 – CONTACT INFORMATION

Questions about the Terms of Service, Shipping, Returns, or Environmental Policy should be sent to tashina@tashinamariestudios.com.